SDE is committed to be the best pressing and assembly manufacturer in the UK, including powder coating and fabrications. We lead the way in its approach to customer satisfaction and service. To meet our commitments:
- Senior management will provide a framework for setting quality objectives. Monitoring and measurement of the eRectiveness of organisational processes and objectives will be achieved through management review, KPIs and the internal audit processes.
- We will know our customers, and relevant interested parties, and have a complete understanding of their requirements through open communication. We are monitoring customer satisfaction and will set objectives for continual improvement.
- Through setting of performance measures, objectives and targets that address risks and opportunities, we will ensure that customer requirements are met, exceeded or enhanced.
- We will recognise each employee’s responsibility for quality, health and safety, and ensure appropriate training and competence is achieved.
- Actively encourage employees to identify problems and make suggestions to improve all aspects of our working practises.
- Actively demonstrate senior management support by ensuring the quality policy and mission statement is issued by the company and communicated, implemented and understood within the organisation.
- Ensure this policy and mission statement is available to all relevant interested parties.
- At a Senior Management level, review at set intervals, the level and type of future improvement required for the organisation to continually improve, based on risk analysis and input from the relevant interested parties, ensure that all resources including infrastructure, competency and investment, that are required for this improvement are available.